Reference

Legal clarity built into every account

When you open an account on raja88 jp, your data and account access are protected by our operational standards and the laws that apply where you play.

Account security verified at signupData retention policies you controlDANA, OVO, GoPay and QRIS withdrawal verification

Explore the Lobby Read FAQ

How we operate and what you need to know

raja88 jp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

raja88 jp operates the lobby, live tables and sportsbook you access. Our legal compliance depends on local law where you are; if you're in Indonesia or regions we support, your account, deposits and withdrawals are handled according to the rules that apply there. We retain your

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account data for the duration of your membership and for legal retention periods afterward. All deposit and withdrawal transactions through DANA, OVO, GoPay and QRIS are logged and verified. If you have questions about how your account is treated under local law, our support team can
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point you to the relevant details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about account and legal questions

Team online

Live chat support

Open the chat window in your account lobby; our team responds during support hours to clarify account policies, withdrawal holds and data requests.

Email escalation

Send account or legal questions to our support inbox; we log all requests and respond within 48 hours with policy details and next steps.

Account settings

Log in and navigate to Settings > Account & Legal to review your data, update contact details, or request a copy of your account record.

HOW WE PROTECT YOU

Data handling, security and your control

Account verification

We verify your identity at signup and before your first withdrawal; this protects both your account and our payment partners like DANA, OVO, GoPay and QRIS from fraud.

Data retention

Your login, deposit and game history is stored on our servers for the duration of your account and for 36 months after closure for legal compliance and dispute resolution.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to track which games and tables you visit most; you can manage these in your browser settings.

Withdrawal security

All cash-outs to DANA, OVO, GoPay or QRIS are double-checked against your verified identity before processing; holds rarely exceed 2 hours for standard requests.

Request your data

You can ask for a copy of all personal data we hold about you; submit the request via account settings and we'll respond within 14 days with a downloadable file.

Account closure and dispute

Close your account any time from Settings > Account & Legal; if you dispute a transaction, contact support with your withdrawal date and amount for investigation.

What you need to know about account rules and rights

Your account and balance remain safe; we don't close inactive accounts automatically. However, where local law permits, we may apply dormancy fees after 12 months. Check your account email for any notification about fee policy.

Yes. Open your account, go to Settings > Account & Legal and select Download My Data. We'll compile your login history, game records, deposits and withdrawals into a file within 14 days.

Standard verifications take under 2 hours; we cross-check your identity against your linked payment account. Larger withdrawals or flagged transactions may take up to 24 hours; our support team will email you if yours is held.

We do not sell your personal data. We share account and payment details only with our payment partners DANA, OVO, GoPay and QRIS to process your deposits and withdrawals. Analytics cookies help us improve the lobby.

Report the issue to our support team within 30 days of the transaction with the date and amount. We investigate with your bank or DANA, OVO, GoPay, QRIS and email you the result within 10 business days.

You can update your email, phone and address in Settings > Account Details at any time. Some data like your verified identity cannot be deleted but can be updated if you've had a legal name change.

We maintain operational reserves and notify all account holders of any service changes. Your balance is your property; where local law permits, we process full withdrawals to your registered payment method.

Legal clarity built into every account

How to contact us about account and legal questions

Live chat support

Email escalation

Account settings

Data handling, security and your control

Account verification

Data retention

Cookie and tracking policy

Withdrawal security

Request your data

Account closure and dispute

What you need to know about account rules and rights

01 What happens to my account if I don't log in for six months?

02 Can I request a full copy of my account data?

03 How long does it take to verify a withdrawal to DANA, OVO, GoPay or QRIS?

04 Do you share my data with other websites or advertisers?

05 What is your policy if I dispute a deposit or withdrawal?

06 Can I change or delete personal information in my account?

07 What happens to my account and balance if raja88 jp closes down?

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